Please see below some of our commonly asked questions.
All parcels are dispatch same day if possible generally if received before 12pm AWST. If your order is received after 12pm AEST on a Friday, it will be dispatched the subsequent Monday.
Our website promotions/offers and discount codes can only be used in isolation and not consecutively eg. One order, one discount not additionally. The 10% discount code on the Welcoming Card inside your purchased pack can be used multiple times on all purchases. However, it cannot be used in conjunction with other promotions, offers, discounts and codes.
If in doubt or you are having trouble with the codes please reach out to us at firstname.lastname@example.org for any questions or assistance.
We use either Sendle or Australia Post. Both offering carbon neutral shipping. Each service provides you with information about the progress of your shipment but feel free to contact us email@example.com if you require any further information about your order.
Delays in Melbourne
Please note, in some areas namely Melbourne, Australia Post is experiencing some delivery delays. We appreciate your patience and continued support throughout this period. We send tracking numbers out with every order however, please get in touch with firstname.lastname@example.org if you feel your order is delayed too long and we'll assist in chasing it up.
Our roll sizes are bigger and thicker than typical plastic bag rolls so don't fit most dispensers. The Refill Pack is usually ordered by repeat customers already with a Tailz dispenser.
If you already have a dispenser that you will be using, could you please check that it will fit our rolls that have a maximum length of 65mm and diameter of 43mm.
They don't usually fit the plastic bone style dispensers either.
Please note we can't guarantee our rolls will fit your bag dispenser and take no responsibility for incorrect purchases.
If in doubt please reach out to us at: email@example.com
Bioplastic materials are used to manufacture products intended for short term use, such as mulch films or catering products, as well as durable applications, such as bottles, mobile phone covers or interior components for cars. Some common applications of bioplastics are packaging materials, dining utensils, food packaging, hygiene products and insulation.
Storage of your bags
- Must be kept our of direct sunlight and away from direct heat
- Must not be stored where they can become damp
- Should not be stored on the floor as the Corn Starch smell is attractive to rodents as a food source
- Open boxes should be re-closed and use within 6 months of opening
What differentiates bioplastics from conventional plastics?
The term bioplastics encompasses a whole family of materials which are biobased, biodegradable, or both.
What is the benefit of using bioplastic?
Using compostable bioplastic products such as bags, fresh food packaging, or disposable tableware and cutlery increases the end-of-life options. In addition to recovering energy and mechanical recycling, industrial composting (organic recovery / organic recycling) becomes an available end-of-life option.
Compostability is a clear benefit when plastic items are mixed with biowaste. Under these conditions, mechanical recycling is not feasible, neither for plastics nor biowaste. The use of compostable plastics makes the mixed waste suitable for organic recycling (industrial composting and anaerobic digestion), enabling the shift from recovery to recycling. This way, biowaste is diverted from other recycling streams or from landfill and facilitating separate collection – resulting in the creation of more valuable compost.
Are all bioplastic materials/products biodegradable?
No. Bioplastics are a large family of materials that can be either bio-based, biodegradable or both. The largest share (over 75 percent) of bioplastics currently on the market are bio-based, non-biodegradable (durable) materials. Biodegradability is an inherent property of certain polymers that can be preferable for specific applications (e.g. biowaste bags).
Biodegradable/compostable products should feature a clear recommendation regarding the suitable end-of-life option and correct disposal for this product. Australasian Bioplastics Association recommends to acquire a certificate and according label for biodegradable plastic products meant for industrial composting according to AS4736 and Home Composting according to AS5810-2010.